退款政策

退換貨政策 / Return and Exchange Policy

2026年11月11日（Asia/Hong Kong）

11 November 2026 (Asia/Hong Kong)

2.1 查詢途徑 / How to enquire

顧客如需就退換貨提出查詢，請以電郵 info@megahertz.com.hk 或 WhatsApp +852 5460 0426 聯絡本公司。

Customers who need to enquire about a return or exchange should contact the Company by email at info@megahertz.com.hk or by WhatsApp at +852 5460 0426.

2.2 實體商品（例如光碟） / Physical goods (for example CDs)

就實體商品（例如光碟）而言，本公司只接受因商品損壞或寄送錯誤而提出的退貨或換貨；除此之外，恕不接受退貨或換貨。

For physical goods (for example CDs), the Company accepts returns or exchanges only where the item is damaged or incorrect. Otherwise, returns and exchanges are not accepted.

顧客應在收貨後盡快聯絡本公司，並提供情況說明及照片。在本公司同意如何處理之前，顧客不應自行把商品寄回。

The customer should contact the Company promptly after delivery, and should provide a description of the issue and photographs. The customer should not send the item back until the Company has agreed how the matter will be handled.

如錯誤出於本公司，本公司會安排更換或其他解決方案。

If the error is the Company’s, the Company will arrange a replacement or another resolution.

2.3 門票 / Tickets

已售出門票不可退款，亦不可更換，但如活動由主辦單位取消或改期則除外。在該等情況下，相關安排將另行公布。

Sold tickets are non-refundable and non-exchangeable, except if the event is cancelled or rescheduled by the organiser. In that case, the relevant arrangements will be announced.